Your appointments are important to TONI&GUY, as it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectively request at least 24-hour notice for cancelations and adjustments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and our clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you may have booked weeks ago.
• You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.
• Less than 24 hours’ notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).
• If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
• Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
PLEASE CONTACT THE SALON DIRECTLY TO CANCEL OR RESCHEDULE YOUR APPOINTMENT
Thank you for your support and loyalty!